Shipping

UK

Shipping method Cost Timeframe

UK Standard Delivery*
(mainland UK only)

Free

2-3 working days

UK Next Day Delivery (If ordered before 1pm Monday - Thursday)

Free on orders
over £75

£5 on orders
below £75

Next working day

London Same Day Delivery (zones 1&2 only)

£12

Same day

UK Nominated Saturday (If ordered before 1pm Monday to Friday)

£12

Nominated Saturday

UK Nominated Sunday (If ordered before 1pm Monday to Friday)

£12

Nominated Sunday

UK Premium Delivery (Next working day before 1pm)

Free on orders over £1000

Next working day

* Please note: Any items purchased with engraving or monogramming will take 7-10 days to be delivered. All delivery times exclude UK Bank Holidays.

You will receive an email with your tracking details once your order has been dispatched. Please Contact Us if you have any questions or concerns about your order delivery.

GERMANY

Shipping Method Cost Timeframe

Standard Shipping

Free

7-10 working days

Express Shipping

Free on orders over £125 / €150 or

£8 / €10 on orders below £125 / €150

3-5 working days

International Premium Delivery

Free on orders over £1000

3-5 working days

Please note: Any items purchased with engraving or monogramming will take 7-10 days to be delivered.

We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.

REST OF EUROPE

Shipping Method Cost Timeframe

Standard Shipping

£6 / €8 / on orders below £125 / €150

7-10 working days

Express Shipping

Free on orders over £125 / €150 or

£8 / €10 on orders below £125 / €150

3-5 working days

International Premium Delivery

Free on orders over £1000

3-5 working days

Please note: Any items purchased with engraving or monogramming will take 7-10 days to be delivered.

Due to regulations shipping to Portugal is currently suspended until further notice. 

We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.

USA

Shipping Method Cost Timeframe

Standard Shipping

Free

3-5 working days

International Premium Delivery (orders valued over £1000)

Free

3-5 working days

Please note: Any items purchased with engraving or monogramming will take 7-10 days to be delivered.

ALL OTHER INTERNATIONAL

Shipping Method Cost Timeframe

Standard Shipping

£12

5-7 days

Standard Shipping

Free (orders valued over £200)                        

5-7 days

International Premium Delivery

Free (orders valued over £1000)                        

3-5 working days

Please note: Any items purchased with engraving or monogramming will take 7-10 days to be delivered.

SHIPPING FAQS

CUSTOM DUTIES AND TAXES

International orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

EU orders: We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

IS VAT APPLIED TO INTERNATIONAL ORDER?

VAT (at 20%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price. Please note that you will be responsible for all duties and taxes incurred in the country of destination.

WILL I NEED TO PAY DUTIES AND TAXES ON MY ORDER?

International orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

EU orders: We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

WHERE DON'T YOU SHIP?

Please note: Due to new regulations shipping to Portugal is currently suspended until further notice.

Sadly we’re unable to ship to the below countries due to customs restrictions:

Europe
Portugal, Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia

North America
St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

America
Netherland Antilles

South America
Falkland Islands

Asia
India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

Africa
Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara

Oceania
Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

CAN I PICK UP MY ORDER?

Not yet. We currently do not provide a click and collect service.

CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?

Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it using our returns portal.

CAN MY PARCEL BE REDIRECTED?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

CAN I DELIVERY TO A PO BOX ADDRESS?

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is the ensure the safe delivery and receipt of your Missoma order.

DO I NEED TO SIGN FOR MY PARCEL?

For security purposes, all Missoma deliveries require a signature. All mainland UK next-day deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail.

HOW LONG WILL MY PERSONALISED ORDER TAKE?

Please allow 7-10 working days for your order to be despatched (excluding weekends) for engraved and monogrammed items. Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

To check on the status of an order, please Contact Us quoting your order number.

TRACKING QUERIES?

We provide tracking numbers once your order has been dispatched and this is on your despatch email

UK standard delivery - Royal Mail
UK Free Delivery- DPD
Europe (Inside EU) – DHL/FEDEX
International (Outside of EU) - DHL/ FEDEX

Returns

HOW TO RETURN

We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days, due to this busy time of year.

Please contact us if you have any questions.

* Please note free UK returns are accepted from mainland UK only and exclude Northern Ireland. Returns from outside the UK and US may be subject to a return fee. This cost is calculated in our returns portal.

RETURNS FAQS

WHAT CAN I RETURN

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.

However we can’t accept returns on engraved items - unless they were received faulty - as we’ve customised these pieces especially for you.

We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.

RETURN CHARGES

Returns are free of charge for customers based in the US and mainland UK (excluding Northern Ireland).

For customers based in Europe or Rest of World, the return cost will be calculated in our Returns Portal.

FAULTY ITEMS

We sincerely apologise if you have experienced any fault with your Missoma jewellery.

Our customer service team would be happy to assist - Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

EXCHANGES

Please note, we no longer accept exchanges, including rings.

Please feel free to Contact Us if you have any questions.

STOCKIST RETURNS

If you would like to return an item you originally bought from one of our Missoma Stockist, please return it directly to them. We cannot accept items purchased from our stockists. If you need any further information on our stockist please go to our Stockist page.

If you have any questions about your returns, please Contact Us and provide your order details.

INTERNATIONAL RETURNS

Returns from outside the UK and US may be subject to a return fee. This cost is calculated in our returns portal.

Please note that international customs duties and sales taxes are NOT refunded for shipments returned from outside the EU.

RECEIVING YOUR REFUND

We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.

Please note shipping costs are not refundable.