RETURNS

HOW TO RETURN

 

UK & EUROPE UPDATE: We have had some new updates from our couriers and in order to alleviate strain on these partners, we need to hit pause temporarily on you sending us your returns, in line with new restrictions.

While we work hard on finding a new solution, please don't be alarmed; we have extended our returns period to 60 days to give you more time to send orders back, and once the restrictions are lifted we will update you so that returns can be posted back to us!
 

ALL ORDERS: You are entitled to return items bought on Missoma.com, within 60 days of the date of delivery and receive a full refund (excludes any postage / shipping charges).

Simply click below and follow the instructions to print your returns label, and we will do the rest.

* Please note, Northern Ireland is excluded from free UK returns.

 


WHAT CAN I RETURN?

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.

However we can’t accept returns on engraved items - unless they were received faulty - as we’ve customised these pieces especially for you.

 


FAULTY ITEMS

We sincerely apologise if you have experienced any fault with your Missoma jewellery.

Our customer service team would be happy to assist - Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

 


EXCHANGES

We are unable to offer exchanges unless the item you need is a different size (rings only).

We are only able to process one exchange per order, any items returned for a second time will be refunded. Please feel free to Contact Us if you have any questions.

If you would like to exchange an item you will need to return the original order for a refund, and place a new order.

Any returned orders must be sent back within 60 days of receipt (UK and International deliveries).

 


RECEIVING YOUR REFUND

We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.

Please note shipping costs are not refundable.

 


STOCKIST RETURNS

If you would like to return an item you originally bought from one of our Missoma Stockist, please return it directly to them. If you need any further information on our stockist please go to our Stockist page. 

If you have any questions about your returns, please Contact Us and provide your order details.