WE ARE STILL OPEN

Things are a little different right now, but we are still taking your online orders, including engraving & monogramming.
Here’s what’s different as we strive to ensure the health of our customers and teams.

STAFF AND ORDER SAFETY

Our warehouse staff are taking the recommended measures to ensure safety when packaging your orders. This means:

A Lot of Hand Washing
Our warehouse team are washing their hands regularly and have been provided safety gloves and masks.

Stringent Cleaning
We have a strict cleaning process in packing areas, including wipe downs and extra space between individual team members.

Warehouse Rota
Our team in the warehouse have reworked their rota to work in shifts, meaning half the amount of people are in the warehouse at one time, ensuring maximum personal safety.

DELIVERY

We're processing orders as quickly as possible, but these changes can make it slower than usual:
 

UK Standard delivery in 3-5 working days.
International in up to 7 working days.

RETURNS

UPDATE: In order to alleviate strain on our courier partners, we are currently not accepting returns.

We have extended our returns period to 60 days to give you more time to send orders back - once these restrictions are lifted we will update you so that returns can be posted back to us.

We still aim to process all previously returned orders within 14 working days, however in some cases this may be extended to 30 working days, due to current events at this time.

Please contact us if you have any questions.

Missoma HQ x

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